Terms & Conditions

Website: Jewelix.co.in
Email: jewelix13@gmail.com
Business Name: Jewelix
Business Category: Jewellery & Accessories
Business Address: Uttar Raipur, P.O. – Dakshin Raipur, P.S. – Nodakhali, District – South 24 Parganas, West Bengal, India
PIN Code: 743318
Contact Number: 9874353466
GST Number: 19AIKPG6980D1Z0

Last Updated: 26 October 2026

1. Introduction

Welcome to Jewelix.co.in. These Terms & Conditions govern your access to and use of our website, including browsing, purchasing products, communicating with our customer support team, and using any related services.

Jewelix is an online jewellery and accessories store that aims to provide customers with a convenient shopping experience. By accessing our website, placing an order, or using our services, you agree to comply with these Terms & Conditions, along with our applicable Privacy Policy, Shipping Policy, and Return & Refund Policy.

Please read these terms carefully before using our website. If you do not agree with any part of these terms, please discontinue using the website.

In these terms, the words “we,” “us,” and “our” refer to Jewelix. The words “you,” “your,” and “customer” refer to anyone who visits our website, creates an account, or purchases products from us.

2. Eligibility to Use the Website

By using Jewelix.co.in, you confirm that you are legally capable of entering into a binding agreement under applicable Indian law.

If you are under the age of 18, you should use this website only with the involvement and supervision of a parent or legal guardian, where required by law.

You agree to provide accurate, complete, and current information whenever you use our website, submit an order, or communicate with us.

We reserve the right to restrict access to our services where necessary to comply with applicable laws, protect customers, or prevent misuse of the website.

3. Products and Descriptions

Jewelix offers jewellery and accessories through its online store. We make reasonable efforts to ensure that product descriptions, photographs, prices, and other information displayed on our website are clear and accurate.

However, the actual appearance of a product may vary slightly from its online photographs due to lighting, screen settings, image resolution, or manufacturing variations.

Product colours, finishes, sizes, designs, and other characteristics should be understood according to the specific information provided on the relevant product page.

Customers are encouraged to review all available product information before placing an order. If you need clarification about a product, you may contact us at jewelix13@gmail.com.

Unless explicitly stated on the product page, we do not guarantee that an item is made from a particular precious metal, contains genuine gemstones, is hypoallergenic, or has any specific durability or water-resistance characteristics.

4. Product Availability

All products displayed on Jewelix.co.in are subject to availability.

We make reasonable efforts to maintain accurate stock information. However, an item may become unavailable after it has been displayed on our website or after an order has been submitted.

If we cannot fulfil an order because a product is unavailable, we may contact you to discuss the available options, including cancellation and any applicable refund.

We reserve the right to discontinue products, modify product listings, or limit quantities where reasonably necessary, subject to applicable law and any existing obligations to customers.

5. Pricing and Taxes

Product prices are displayed on the relevant product pages. Prices, offers, and promotional details may change from time to time.

The applicable price for your order will be the price displayed at checkout or otherwise confirmed for that order, subject to corrections permitted by law.

Where applicable, taxes and other charges will be displayed or communicated in accordance with relevant legal requirements.

Jewelix operates in India and provides its business GST identification details where appropriate. The applicable GST treatment and invoice details will depend on the transaction and the requirements of Indian tax law.

If a product is listed at an obviously incorrect price because of a genuine technical or typographical error, we will take reasonable steps to contact the customer and resolve the issue in accordance with applicable law. We will not use pricing errors as a basis to disregard statutory consumer rights.

6. Orders and Order Confirmation

When you place an order on Jewelix.co.in, you are submitting a request to purchase the selected products under the applicable terms.

Please check your order carefully before completing checkout, including product selection, quantity, delivery address, contact number, and payment method.

An order confirmation message or email indicates that we have received your order. It does not necessarily mean that the order has been dispatched.

We may need to verify certain order details before processing an order. If additional information is required, we may contact you using the contact details provided at checkout.

We reserve the right to decline or cancel an order in legitimate circumstances, including product unavailability, suspected fraudulent activity, an incorrect listing, payment failure, or an inability to verify essential order details. Any cancellation, refund, or other remedy will be handled in accordance with applicable law.

If an order has already been paid for and is cancelled by us, any amount refundable to the customer will be processed according to the applicable refund terms and legal requirements.

7. Customer Information and Account Security

You are responsible for ensuring that the information you provide during checkout or account registration is accurate.

Incorrect addresses, incomplete contact details, or an incorrect PIN code may result in delivery delays, failed delivery, or the need for additional communication.

If our website offers customer accounts, you are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account, subject to applicable law.

Please inform us promptly if you believe your account has been accessed without permission.

We handle personal information in accordance with our Privacy Policy and applicable Indian data protection and consumer laws.

8. Payment Terms

Jewelix may offer one or more payment methods, such as prepaid online payments or Cash on Delivery, depending on availability at checkout.

All payments must be made through the payment methods displayed or approved on our website.

For prepaid orders, processing may depend on successful payment confirmation from the relevant payment service provider.

For Cash on Delivery orders, customers are expected to provide a valid delivery address and contact number and to pay the amount due when the order is delivered.

Payment options may vary according to product availability, delivery location, service-provider restrictions, and operational requirements.

We do not request that customers disclose their banking passwords, card PINs, or one-time passwords through ordinary customer support communications.

If you notice an unauthorised transaction or a payment discrepancy, please contact the relevant payment provider and notify us at jewelix13@gmail.com.

9. Shipping and Delivery

Jewelix aims to deliver orders to the shipping address provided by the customer, subject to service availability and applicable delivery restrictions.

Estimated delivery timelines, shipping charges, order-processing periods, and other delivery information will be communicated through our website or Shipping Policy, where applicable.

Delivery estimates are provided for guidance and may be affected by courier operations, weather, public holidays, transportation disruptions, incorrect addresses, or other circumstances outside our reasonable control.

Customers should ensure that someone is available to receive the shipment where required.

If a delivery attempt fails because the customer provided an incorrect address, was unavailable, or could not be contacted, we may coordinate another delivery attempt or provide further instructions in accordance with the courier service's procedures and applicable law.

Nothing in this section excludes any rights or remedies available to customers under applicable consumer protection laws.

10. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are governed by our applicable Return & Refund Policy, which should be reviewed before placing an order.

Eligibility may depend on the product, the reason for the request, the condition of the item, and the applicable policy and legal requirements.

If a product arrives damaged, defective, incorrect, or materially different from its description, please contact us promptly with your order details and relevant photographs or other supporting information, where reasonably available.

Customers should not send products back without first following the return instructions provided by our support team, unless otherwise required by law.

Where a return, replacement, exchange, or refund is approved, we will communicate the applicable process and timeline.

Refunds for eligible prepaid orders will generally be issued through the original payment method where practicable. Alternative arrangements may be used when appropriate and legally permitted.

For Cash on Delivery orders, any approved refund method and the information needed to process it will be communicated to the customer.

Nothing in this section is intended to remove or restrict statutory consumer rights concerning defective, deficient, spurious, misrepresented, or otherwise legally non-compliant products.

11. Jewellery Care and Product Use

Customers should follow any care instructions supplied with their products or displayed on the relevant product page.

Depending on the material and finish, jewellery and accessories may be affected by moisture, perfumes, cosmetics, cleaning products, friction, or improper storage.

Where relevant, customers should store jewellery in a clean, dry place and avoid unnecessary exposure to chemicals or rough handling.

Care instructions are general guidance and do not constitute a guarantee of product lifespan, colour retention, or resistance to damage.

Customers should assess whether a product is suitable for their intended use before purchasing it. If a product has specific material information or care instructions, those details should take precedence over general advice.

12. Promotions, Discounts, and Special Offers

Jewelix may introduce promotional campaigns, discount codes, limited-period offers, or other special pricing arrangements from time to time.

Each promotion may have specific eligibility conditions, validity dates, product restrictions, or usage requirements.

Promotions cannot be assumed to apply to every product or order unless expressly stated.

We reserve the right to correct promotional errors and to modify or withdraw offers where permitted by law. Such changes will not be used to unlawfully deny a benefit already secured by a customer or otherwise override applicable legal rights.

Customers are responsible for checking the terms of a promotional offer before using it.

13. Intellectual Property Rights

Unless otherwise indicated, the content published on Jewelix.co.in, including website text, branding, logos, product descriptions, graphics, photographs, layouts, and other original materials, is owned by Jewelix or used with appropriate permission.

You may browse the website and use its content for personal, non-commercial shopping purposes.

You must not reproduce, republish, distribute, modify, sell, or commercially exploit website content without prior written permission from the relevant rights holder, except where such use is permitted by law.

Nothing in these terms transfers ownership of any intellectual property to a customer.

If you believe any material on our website infringes your intellectual property rights, please contact us with sufficient information to identify the material and explain your concern.

14. Acceptable Website Use

You agree to use Jewelix.co.in lawfully and responsibly.

You must not:

• Use the website for fraudulent, deceptive, or unlawful purposes.

• Attempt to gain unauthorised access to website systems or customer accounts.

• Introduce malicious software, harmful code, or other disruptive technology.

• Interfere with website security, performance, or availability.

• Submit false order information or knowingly misuse payment facilities.

• Copy or scrape website content in a manner that violates applicable law or our rights.

• Use our branding or content in a way that falsely suggests an official relationship or endorsement.

We may investigate suspected misuse and take reasonable action, including restricting access or referring matters to appropriate authorities where justified and legally permitted.

15. Third-Party Services and Links

Our website may use third-party services, including payment gateways, courier companies, analytics services, or external websites.

These services may operate under their own terms, privacy policies, and operational procedures.

Jewelix does not control every aspect of third-party websites or services. A link to an external website does not necessarily mean that we endorse its content or practices.

Where you use a third-party service, you should review its relevant terms and privacy information.

Our use of third-party providers does not remove any responsibilities that Jewelix has under applicable law.

16. Website Availability and Technical Errors

We aim to keep Jewelix.co.in accessible and functional. However, temporary interruptions may occur due to maintenance, hosting issues, software updates, network problems, or other technical circumstances.

We do not guarantee uninterrupted or error-free website operation at all times.

Product information, images, inventory details, and pricing may occasionally contain errors. When an error is identified, we will take reasonable steps to correct it and address affected orders appropriately.

Nothing in this section limits any obligation imposed on us by applicable law.

17. Limitation of Liability

To the extent permitted by applicable law, Jewelix will not be responsible for losses arising solely from circumstances beyond our reasonable control, such as certain courier disruptions, internet outages, or third-party service interruptions.

However, nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited, including applicable statutory consumer rights and remedies.

Where permitted by law, any assessment of liability will take account of the circumstances of the transaction, the nature of the loss, and the responsibilities of the parties involved.

Customers should contact us promptly if they experience a problem with an order so that we can review the matter and explain the available remedies.

18. Indemnification

To the extent permitted by law, you agree not to misuse our website or infringe our rights or the rights of others.

Where your unlawful conduct, fraud, or deliberate misuse causes loss or legal claims against Jewelix, responsibility will be determined in accordance with applicable law.

This section does not require customers to indemnify us for losses caused by our own unlawful conduct or remove any rights that cannot legally be waived.

19. Privacy and Personal Data

When you place an order or contact us, we may need to process information such as your name, contact number, email address, delivery address, order details, and payment status.

Such information may be used for order processing, delivery coordination, customer support, fraud prevention, legal compliance, and other purposes explained in our Privacy Policy.

We take reasonable steps to handle personal information responsibly and in accordance with applicable law.

Please read our Privacy Policy to understand how personal information is collected, used, stored, and shared with relevant service providers.

20. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business operations, website features, products, services, or applicable legal requirements.

The revised terms will be published on this page with an updated revision date.

Changes will apply as permitted by law. Any order already placed will be handled according to the applicable terms and legal requirements relevant to that transaction.

We encourage customers to review this page periodically.

21. Governing Law and Dispute Resolution

These Terms & Conditions are governed by the laws of India.

If a concern arises regarding an order, product, payment, or service, we encourage you to contact our customer support team first so that we can attempt to resolve the matter fairly and promptly.

If the issue cannot be resolved through communication, the customer may pursue the remedies available under applicable Indian law, including applicable consumer protection mechanisms.

Any court proceedings will be subject to the jurisdiction rules and legal protections applicable to the dispute. Nothing in these terms restricts a consumer from approaching a competent consumer dispute redressal authority where permitted by law.

22. Severability

If any provision of these Terms & Conditions is held invalid, unlawful, or unenforceable by a competent authority, that provision will be treated as modified or severed to the extent necessary.

The remaining provisions will continue to apply to the extent they remain lawful and enforceable.

23. No Waiver

If Jewelix does not immediately enforce a provision of these terms, that does not automatically mean that we waive our right to enforce it later.

Any waiver will be effective only to the extent permitted by applicable law and the circumstances in which it is given.

24. Entire Agreement

These Terms & Conditions, together with the applicable policies and disclosures published on Jewelix.co.in, govern your use of the website and your purchases from us.

If a specific policy contains additional terms for a particular service or transaction, those terms should be read together with these general conditions.

If there is a conflict between these terms and a mandatory legal requirement, the applicable legal requirement will prevail.

25. Contact Information

If you have any questions about these Terms & Conditions, your order, a product, payment, delivery, or a related concern, please contact us using the details below.

Business Name: Jewelix
Website: https://jewelix.co.in
Email: jewelix13@gmail.com
Contact Number: 9874353466
Address: Uttar Raipur, P.O. – Dakshin Raipur, P.S. – Nodakhali, District – South 24 Parganas, West Bengal, India – 743318
GST Number: 19AIKPG6980D1Z0

We value our customers and aim to provide a transparent, reliable, and convenient online shopping experience. Thank you for choosing Jewelix for your jewellery and accessories needs.

By continuing to use Jewelix.co.in or placing an order through our website, you acknowledge that you have read and understood these Terms & Conditions, subject to your rights under applicable law.