Terms of service

Effective Date: 26 October 2026

Website: Jewelix.co.in

Welcome to Jewelix.co.in. These Terms of Service govern your access to and use of our website, including browsing, purchasing products, and using any related services. By visiting our website or purchasing products from us, you agree to comply with these terms and conditions. Please read them carefully before using our website.

If you do not agree with any part of these Terms of Service, please do not use our website or services.

1. General Information

Jewelix.co.in is an online store specialising in jewellery and accessories. Our goal is to provide customers with a convenient online shopping experience by offering products suitable for different styles, occasions, and preferences.

Business Details:

• Business Name: Jewelix

• Website: https://Jewelix.co.in

• Email: jewelix13@gmail.com

• Phone: 9874353466

• Business Address: Uttar Raipur, P.O. Dakshin Raipur, P.S. Nodakhali, South 24 Parganas, West Bengal, India

• PIN Code: 743318

• Business Category: Jewellery & Accessories

• GSTIN: 19AIKPG6980D1Z0

Throughout these terms, the words “we,” “us,” and “our” refer to Jewelix.co.in. The words “you,” “your,” and “customer” refer to anyone accessing our website or purchasing our products.

2. Acceptance of Terms

By accessing, browsing, registering on, or purchasing from Jewelix.co.in, you acknowledge that you have read and accepted these Terms of Service, along with our applicable Privacy Policy, Shipping Policy, and Return and Refund Policy.

These terms apply to all website visitors, customers, and other individuals who access or use our services.

We may update these terms when necessary to reflect changes in our business practices, website functionality, or applicable legal requirements. Updated terms will be published on this page with a revised effective date. Your continued use of the website after publication of changes constitutes acceptance of the revised terms, to the extent permitted by law.

3. Eligibility to Use Our Website

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable Indian law.

If you are below the age required to enter into a binding contract, you may use our website only with the involvement and supervision of a parent or legal guardian, where permitted by law.

You agree to provide accurate and complete information when placing an order, contacting customer support, or submitting information through our website.

We reserve the right to refuse or cancel transactions where there is a reasonable basis to believe that the information provided is inaccurate, fraudulent, or being used unlawfully.

4. Products and Descriptions

Jewelix.co.in offers jewellery and accessories for online purchase. We make reasonable efforts to display product descriptions, photographs, colours, sizes, and other available information as accurately as possible.

However, the appearance of a product may vary slightly depending on your device, screen resolution, lighting conditions, photography, or manufacturing variations.

Customers should carefully review the available product description, images, size information, materials, and other listed details before placing an order.

Unless expressly stated on an individual product page, we do not guarantee that a product is made from a particular precious metal, contains genuine gemstones, is hypoallergenic, is waterproof, or has any specific durability characteristic.

Product availability, design, packaging, and presentation may change from time to time. Any changes will be subject to applicable consumer protection laws and the terms applicable to your order.

5. Pricing and Taxes

All product prices displayed on Jewelix.co.in are subject to change without prior notice, except where applicable law requires otherwise.

The price applicable to your order will generally be the price displayed at checkout when you place your order. Applicable taxes, shipping charges, discounts, and other disclosed fees will be shown as appropriate before you complete your purchase.

We take reasonable care to ensure pricing information is accurate. If a clear pricing or technical error occurs, we reserve the right to contact you to explain the issue and offer an appropriate resolution in accordance with applicable law.

We will not use a pricing error to avoid legal obligations or disregard a customer's rights under applicable consumer protection legislation.

Any promotional offer, discount code, or special price may be subject to separate conditions, including validity dates, product eligibility, and availability.

6. Orders and Order Confirmation

When you place an order through Jewelix.co.in, you are submitting a request to purchase the selected products.

After receiving your order, we may send an acknowledgement by email, SMS, telephone, or another available communication method. An acknowledgement confirms receipt of your order request and does not necessarily guarantee acceptance or dispatch.

Orders are subject to product availability, verification of order details, payment confirmation where applicable, and delivery-service availability.

We reserve the right to decline or cancel an order for legitimate reasons, including stock unavailability, suspected fraudulent activity, incorrect pricing, inaccurate delivery information, or operational restrictions. Where payment has already been collected for a cancelled order, any refund due will be processed in accordance with our Refund Policy and applicable law.

We may contact you to verify your order or clarify information required for delivery.

7. Customer Information and Account Accuracy

You agree to provide accurate, current, and complete information when placing an order. This includes your name, delivery address, PIN code, telephone number, and email address where requested.

You are responsible for reviewing your order details before submission. Incorrect or incomplete information may cause delivery delays, failed delivery attempts, or additional arrangements.

If you notice an error after placing an order, please contact us as soon as possible at jewelix13@gmail.com or 9874353466.

We will make reasonable efforts to accommodate correction requests before an order is processed or dispatched, but changes cannot be guaranteed once fulfilment has begun.

You must not impersonate another person, use another person's payment details without authorisation, or provide information intended to mislead our business.

8. Payment Terms

Customers may use the payment methods made available at checkout. Available payment options may include online payment methods or Cash on Delivery (COD), depending on the products, delivery location, and order eligibility.

For prepaid orders, payment must be successfully completed through the available payment gateway before the order can be processed, unless otherwise specified.

For COD orders, customers agree to pay the amount displayed as payable at delivery. COD availability and any applicable conditions will be communicated during checkout or through our customer support channels.

We do not request that customers disclose their passwords, PINs, or confidential banking credentials to our staff.

Payment transactions may be processed by third-party payment providers. Their services may be subject to separate terms, privacy practices, and security procedures.

9. Shipping and Delivery

We aim to process and dispatch accepted orders within the estimated timeframe communicated through our website or customer support.

Delivery timelines are estimates and may be affected by courier operations, weather, public holidays, regional restrictions, incorrect addresses, or other circumstances beyond our reasonable control.

Customers must ensure that their delivery address and contact details are correct and that someone is available to receive the package where required.

Shipping charges, delivery estimates, tracking information, and service availability may vary according to the order and destination.

For additional details regarding dispatch, delivery, shipping charges, and delivery-related issues, please refer to our Shipping Policy.

We will make reasonable efforts to assist customers when a shipment is delayed, lost, or marked as delivered but has not been received. Customers should contact us promptly with the relevant order information.

Nothing in this section excludes consumer rights or remedies available under applicable law.

10. Returns, Exchanges, and Refunds

Jewelix.co.in aims to address eligible return, exchange, and refund requests fairly and in accordance with our published policies and applicable Indian law.

Eligibility may depend on the product, the condition of the item, the reason for the request, and the timeframe specified in our Return and Refund Policy.

Where relevant, customers may be asked to provide the order number, photographs of the product, packaging details, or a description of the issue to help us evaluate the request.

If a product arrives damaged, defective, incorrect, or materially different from its description, please contact us promptly so that we can review the matter and explain the available resolution.

Items should be returned in the condition and packaging specified in the applicable return instructions. Customers should not send products back without first reviewing the return procedure or contacting our support team when required.

Refund processing times may vary depending on the payment method, bank, payment provider, or other processing arrangements.

Our return conditions will not override any mandatory consumer rights or remedies available under applicable law.

Please consult the separate Return and Refund Policy for complete information about eligible returns, exchanges, and refunds.

11. Jewellery and Accessories Care

Jewellery and accessories may require appropriate handling and care depending on their materials, finish, and construction.

Customers should follow any care instructions provided with a product or on its product page. Where appropriate, avoid exposing jewellery to harsh chemicals, perfumes, cleaning agents, excessive moisture, or rough handling.

Store items carefully to reduce the risk of scratches, tangling, discolouration, or other avoidable damage.

Care recommendations are general guidance and do not constitute a guarantee of product performance or lifespan. Actual wear may vary depending on use, storage, environmental conditions, and the nature of the product.

Please review the product details before purchasing if you have specific material, skin-sensitivity, or usage requirements.

12. Promotions, Discounts, and Offers

We may provide discounts, promotional codes, limited-period offers, or other marketing campaigns from time to time.

Promotional offers may have individual conditions, including an expiry date, eligible products, minimum order value, or restrictions on combining offers.

Unless expressly stated, promotional offers cannot be exchanged for cash or applied retrospectively to completed orders.

We reserve the right to correct errors in promotional information and administer offers fairly, subject to applicable law and any conditions already communicated to customers.

No promotion will be interpreted as removing rights that customers have under applicable consumer protection legislation.

13. Acceptable Website Use

You agree to use Jewelix.co.in only for lawful purposes and in a manner that does not infringe the rights of others or interfere with our website or services.

You must not:

• Use our website for fraudulent, deceptive, or unlawful activities.

• Submit false orders or knowingly provide misleading information.

• Attempt to gain unauthorised access to our website, systems, or customer information.

• Introduce viruses, malicious code, or other harmful technology.

• Copy, reproduce, distribute, or exploit website content for commercial purposes without permission.

• Interfere with the website's functionality, security, or availability.

• Use automated methods to collect website information in a way that violates applicable law or our rights.

We may take reasonable steps to protect our website, customers, and business against misuse. Any action taken will remain subject to applicable legal requirements.

14. Intellectual Property Rights

Unless otherwise indicated, the content on Jewelix.co.in, including our branding, logos, text, graphics, product descriptions, website design, and original promotional material, is owned by or used under permission by the relevant rights holder.

This content is protected by applicable intellectual property laws.

You may view and use the website for personal, non-commercial shopping purposes. You must not reproduce, modify, publish, distribute, or commercially exploit our protected content without prior written permission, except where permitted by law.

Product names, trademarks, images, or other materials belonging to third parties remain the property of their respective owners.

Unauthorised use of intellectual property may result in appropriate legal action where justified.

15. Third-Party Services and Links

Our website may use third-party services to support payment processing, shipping, analytics, website functionality, or customer communication. We may also provide links to external websites for convenience.

Third-party services operate under their own terms and privacy policies. We do not control every aspect of their operations, availability, or content.

The inclusion of a third-party link does not necessarily mean that we endorse the linked website or its products.

Customers should review the relevant third-party terms before using those services or providing personal information directly to them.

Our use of third-party providers does not remove any responsibilities that we have under applicable law.

16. Privacy and Personal Information

We collect and use customer information as necessary to operate our store, process orders, arrange deliveries, provide customer support, prevent fraud, and fulfil applicable legal obligations.

The information collected may include contact details, delivery information, order history, and transaction-related information, depending on how you use our website.

We handle personal information in accordance with our Privacy Policy and applicable data protection requirements.

We take reasonable steps to protect personal information but cannot guarantee that every internet transmission or electronic storage system is completely secure.

For more information about the categories of information collected, its use, and relevant customer rights, please read our Privacy Policy.

17. Errors, Omissions, and Website Availability

We make reasonable efforts to maintain accurate product information and reliable website functionality. However, the website may occasionally contain typographical errors, incomplete information, technical problems, or outdated content.

We may update website content, correct inaccuracies, or modify features when necessary.

We also reserve the right to temporarily suspend website access for maintenance, security, technical upgrades, or other legitimate operational reasons.

We will endeavour to minimise disruption where reasonably possible. These provisions do not permit us to disregard confirmed orders or legal obligations owed to customers.

18. Limitation of Liability

To the extent permitted by applicable law, Jewelix.co.in will not be responsible for losses arising solely from circumstances beyond our reasonable control, including certain third-party service interruptions, network failures, or delivery disruptions.

We are not responsible for losses caused by a customer's incorrect information, unauthorised use of an account, failure to follow reasonable product-care instructions, or misuse of a product, except where applicable law provides otherwise.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including any applicable statutory consumer rights, remedies for defective goods, or liability for fraud or wilful misconduct where exclusion is prohibited.

Where a limitation is permitted by law, it will apply only to the extent legally allowed.

19. Indemnification

You agree not to misuse our website or engage in conduct that unlawfully harms our business, customers, or third parties.

To the extent permitted by law, you may be responsible for reasonable losses or expenses arising directly from your unlawful conduct, fraud, or material breach of these terms.

This provision does not require you to indemnify us for our own unlawful conduct, negligence where liability cannot be excluded, or any matter for which such an obligation would be prohibited by applicable law.

20. Suspension or Termination of Access

We may restrict or suspend access to certain website features where reasonably necessary to address suspected fraud, security threats, unlawful activity, or material misuse of our services.

Where appropriate and legally required, we may provide notice or an opportunity to resolve the issue.

Suspension or termination of website access will not remove any rights or obligations arising from an existing order, a pending refund, or applicable consumer protection law.

Customers may stop using our website at any time. Any request relating to personal information will be handled in accordance with our Privacy Policy and applicable law.

21. Governing Law and Dispute Resolution

These Terms of Service are governed by the laws of India.

If a dispute arises concerning an order, product, payment, or use of our website, we encourage customers to contact us first so that we can attempt to resolve the matter through communication.

Customers may submit their concerns by email or telephone using the contact information provided below.

Nothing in these terms prevents a customer from approaching a competent consumer commission, court, regulatory authority, or other forum where legally entitled to do so.

Any question of jurisdiction will be determined in accordance with applicable Indian law. Nothing in this section restricts mandatory consumer rights or access to legally available remedies.

22. Changes to These Terms

We may revise these Terms of Service periodically to reflect changes in our business, website, services, or legal requirements.

The latest version will be published on this page with its effective date. Customers are encouraged to review this page periodically.

Changes will apply prospectively to the extent required or permitted by law. Where a change requires separate notice or consent, we will follow the applicable legal requirements.

23. Contact Information

If you have any questions about these Terms of Service, product information, orders, payments, shipping, returns, or other website-related matters, please contact us using the details below.

Jewelix.co.in

Email: jewelix13@gmail.com

Phone: 9874353466

Address: Uttar Raipur, P.O. Dakshin Raipur, P.S. Nodakhali, South 24 Parganas, West Bengal, India

PIN Code: 743318

GSTIN: 19AIKPG6980D1Z0

Business Category: Jewellery & Accessories

We will make reasonable efforts to respond to customer enquiries and help resolve concerns in a timely manner.

24. Final Agreement

By using Jewelix.co.in, you acknowledge that you have read and understood these Terms of Service and agree to comply with the applicable conditions when using our website.

These terms should be read together with our Privacy Policy, Shipping Policy, and Return and Refund Policy. If any provision is found to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Nothing in these terms is intended to deprive customers of rights or protections provided by applicable Indian law.

Thank you for visiting Jewelix.co.in and choosing our jewellery and accessories store. We appreciate your trust and look forward to providing you with a convenient and helpful shopping experience.