Privacy policy

Last Updated: 26 October 2026

Welcome to Jewelix.co.in. We value your privacy and are committed to protecting your personal information when you visit our website, browse our jewellery and accessories collections, place an order, contact our customer support team, or use any of our services.

This Privacy Policy explains how Jewelix.co.in collects, uses, stores, processes, and protects your personal information. It also describes your choices regarding your information and how you can contact us if you have questions about our privacy practices.

By accessing or using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will seek your consent before processing your personal information.

1. About Jewelix.co.in

Jewelix.co.in is an online store offering jewellery and accessories to customers. We aim to provide a convenient shopping experience while respecting the privacy and security of our customers.

Our business information is provided below:

• Website: https://Jewelix.co.in

• Business Name: Jewelix

• Business Category: Jewellery & Accessories

• Email: jewelix13@gmail.com

• Contact Number: 9874353466

• Business Address: Uttar Raipur, P.O. Dakshin Raipur, P.S. Nodakhali, District South 24 Parganas, West Bengal, India

• PIN Code: 743318

• GSTIN: 19AIKPG6980D1Z0

For privacy-related questions, requests, or concerns, you can contact us using the details provided above.

2. Information We Collect

We collect information that helps us operate our online store, process orders, communicate with customers, and improve our services. The information we collect depends on how you interact with our website.

2.1 Personal Information

When you place an order, create an account where available, or contact us, we may collect the following information:

• Full name

• Email address

• Mobile or telephone number

• Billing address

• Shipping or delivery address

• Order details and purchase history

• Information you voluntarily provide through customer service messages

• Other information necessary to fulfil your request or provide our services

You should provide accurate information when placing an order to help us process and deliver it correctly.

2.2 Payment Information

When you make a purchase, payment information may be processed by the payment service provider selected during checkout. Depending on the payment method, this may include transaction references, payment status, and other details required to complete the transaction.

We do not intend to collect or store complete payment card details or banking passwords on our own systems. Payment information is handled according to the applicable privacy and security practices of the relevant payment provider.

If you select Cash on Delivery (COD), we may use your name, contact number, delivery address, and order information to confirm and fulfil your order.

2.3 Technical and Usage Information

When you visit Jewelix.co.in, certain information may be collected automatically, including:

• Internet Protocol (IP) address

• Browser type and version

• Device type and operating system

• Pages viewed and links clicked

• Date and time of your visit

• Referring website or source

• Approximate location derived from technical information, where available

• Website performance and interaction information

This information helps us understand how visitors use our website, identify technical issues, improve navigation, and protect our services against suspicious activity.

2.4 Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to support essential website functions, remember preferences, understand visitor behaviour, and measure marketing performance.

Cookies may help us keep products in your cart, remember selected settings, improve checkout functionality, and understand which pages customers find useful.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features or prevent parts of the shopping experience from working correctly. Where required by applicable law, we will obtain consent for non-essential cookies or similar technologies.

3. How We Use Your Information

We use collected information for legitimate business purposes, subject to applicable law and any consent requirements.

These purposes may include:

1. Order Processing: To receive, confirm, prepare, dispatch, and deliver your purchases.

2. Customer Communication: To send order confirmations, shipping updates, delivery notifications, and responses to enquiries.

3. Payment Processing: To facilitate payments, verify transaction status, and address payment-related problems.

4. Customer Support: To answer questions about products, orders, returns, refunds, and other store services.

5. Website Improvement: To understand customer preferences and improve our website's performance, usability, and content.

6. Security and Fraud Prevention: To detect suspicious orders, investigate potential misuse, and protect customers and our business.

7. Marketing Communications: To send promotional messages, special offers, and updates where permitted by law and, where required, with your consent.

8. Legal Compliance: To maintain appropriate business records, meet tax and accounting obligations, and respond to lawful requests.

9. Business Administration: To manage customer relationships, resolve disputes, and maintain operational records.

We will not use your personal information for purposes that are incompatible with the purposes explained in this Privacy Policy unless permitted by law or supported by the necessary consent.

4. Legal Basis for Processing

We process personal information where there is a valid reason to do so under applicable law. Depending on the circumstances, this may include:

• Fulfilling an order or taking steps requested by you before entering into a transaction.

• Obtaining your consent for a particular purpose.

• Meeting legal, tax, accounting, or regulatory obligations.

• Protecting our website, customers, and business from fraud or misuse.

• Pursuing legitimate business purposes where permitted by applicable law and subject to your rights.

Where consent is the appropriate legal basis, you may withdraw it, subject to applicable legal requirements. Withdrawing consent does not affect processing lawfully completed before the withdrawal.

5. Sharing Your Personal Information

We do not sell your personal information to third parties for money. We may share relevant information with trusted service providers when necessary to operate Jewelix.co.in and fulfil your requests.

These providers may include:

5.1 E-commerce Platform Providers

Our online store is operated using Shopify or related services. Information may be processed through the platform to support website functionality, checkout, order management, security, and other store operations.

5.2 Payment Service Providers

Payment providers receive the information required to process transactions, verify payments, prevent fraud, and meet applicable financial requirements.

5.3 Shipping and Delivery Partners

We may share your name, phone number, delivery address, and order details with courier companies and logistics providers so that your purchases can be delivered.

5.4 Technology and Analytics Providers

We may use hosting, website analytics, customer support, security, and performance services to operate and improve our website.

5.5 Marketing and Communication Providers

Where applicable, we may work with service providers that help us deliver authorised promotional messages, measure advertising effectiveness, or manage customer communications.

5.6 Legal and Regulatory Authorities

We may disclose information where necessary to comply with applicable laws, valid legal processes, regulatory requirements, or to protect our legal rights and the safety of others.

Service providers are expected to handle information in accordance with their applicable contractual obligations and privacy requirements. We aim to share only the information reasonably necessary for the relevant purpose.

6. Shopify and Third-Party Services

Jewelix.co.in uses Shopify's e-commerce services. Information submitted through our store may be processed by Shopify and other service providers involved in providing the website, checkout, payments, analytics, and fulfilment services.

These providers may process information in India or other countries, depending on their operations and service arrangements. Where personal information is transferred internationally, applicable legal requirements and appropriate safeguards will apply.

Third-party websites, payment pages, social media platforms, and external services may have their own privacy policies and terms. We encourage you to review those policies before submitting information directly to those services.

Our Privacy Policy does not control the practices of independent third parties.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, subject to applicable legal requirements.

Retention periods may depend on the type of information and the reason it was collected. For example:

• Order records may be retained for fulfilment, customer service, accounting, tax, and legal purposes.

• Customer communication records may be retained to resolve enquiries and disputes.

• Technical logs may be retained for security, troubleshooting, and operational purposes.

• Marketing information may be retained while relevant permissions remain valid and until applicable deletion or opt-out requirements take effect.

When information is no longer needed, we will take reasonable steps to delete it, anonymise it, or otherwise handle it in accordance with applicable law. Some information may need to be retained for a longer period where legally required or necessary to establish, exercise, or defend legal claims.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

Depending on the systems involved, these measures may include access restrictions, secure service providers, platform security features, and appropriate administrative procedures.

However, no internet transmission, website, or electronic storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security. You should use a secure device, protect your email account, and avoid sharing passwords or sensitive payment credentials with anyone.

If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.

9. Your Privacy Rights and Choices

Depending on applicable law, you may have rights regarding your personal information. These may include:

• Right to Access: Request information about personal data we process about you, where applicable.

• Right to Correction: Ask us to correct inaccurate or incomplete information.

• Right to Erasure: Request deletion of personal information where the law permits.

• Right to Withdraw Consent: Withdraw consent for processing where consent is the applicable basis.

• Marketing Preferences: Opt out of promotional communications.

• Right to Raise a Grievance: Contact us to raise concerns about the handling of your personal information.

• Other Applicable Rights: Exercise any additional rights available under relevant data protection law.

To submit a request, email jewelix13@gmail.com with the subject line “Privacy Request”. Please describe your request clearly so that we can understand and respond to it.

We may need to verify your identity before acting on a request to protect your information from unauthorised disclosure. We will respond within the period required by applicable law. Certain information may need to be retained to meet legal obligations or resolve disputes.

10. Marketing Communications

If permitted by applicable law and, where necessary, with your consent, we may send you promotional emails, messages, or offers about Jewelix.co.in.

You can opt out of marketing emails by using the unsubscribe link included in the message, where available. You may also contact us at jewelix13@gmail.com to request that promotional communications stop.

Opting out of marketing communications will not prevent us from sending essential transactional messages, such as order confirmations, payment notifications, delivery updates, or important service-related information.

We aim to respect your communication preferences and applicable requirements for consent and withdrawal.

11. Children's Privacy

Jewelix.co.in is an online shopping website intended for general customers. Our services are not knowingly designed to collect personal information directly from children in violation of applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us in circumstances where such collection was not permitted, please contact us at jewelix13@gmail.com.

We will review the concern and take appropriate action, including deletion where required by applicable law. Any age-related restrictions will be applied in accordance with relevant legal requirements.

12. Third-Party Links

Our website may contain links to third-party websites, social media pages, payment services, or other online resources. These links may be provided for convenience or to support your shopping experience.

Once you leave Jewelix.co.in, the privacy practices of the destination website will apply. We are not responsible for the content, security, or privacy practices of independent websites that we do not operate.

Please review the privacy policy of any third-party service before providing personal information through it.

13. Cookies and Advertising Preferences

Cookies and related technologies may be used by our website or authorised service providers to support essential functions, analyse traffic, remember preferences, and measure advertising performance.

Depending on the tools enabled on our store, these technologies may help us understand whether a visitor arrived through an advertisement or interacted with particular content.

You can control certain cookies through your browser settings and, where available, our cookie preference tools. You may also manage advertising preferences through the relevant advertising platform.

Blocking non-essential cookies may reduce certain personalisation or measurement features. We will apply consent requirements where required by applicable law.

14. Data Protection in India

We aim to handle personal information in accordance with applicable Indian laws and regulations, including the Digital Personal Data Protection Act, 2023, and any provisions, rules, and requirements applicable to our operations as they come into force.

Where applicable, we will provide required notices, obtain valid consent when necessary, facilitate relevant rights, implement reasonable security safeguards, and handle personal data breaches in accordance with legal obligations.

The precise rights and obligations applicable to a particular request may depend on the relevant law, its commencement and implementation, and the circumstances of the processing.

Nothing in this Privacy Policy is intended to limit any right that cannot lawfully be restricted.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, legal requirements, or data protection procedures.

When we make changes, we will update the “Last Updated” date displayed at the beginning of this page. Where required by law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this page periodically so that you remain informed about how your personal information is handled.

16. Contact Us

If you have questions about this Privacy Policy, wish to exercise a privacy right, or want to raise a concern regarding your personal information, please contact us using the details below.

Jewelix.co.in — Privacy Support

• Email: jewelix13@gmail.com

• Phone: 9874353466

• Address: Uttar Raipur, P.O. Dakshin Raipur, P.S. Nodakhali, District South 24 Parganas, West Bengal, India

• PIN Code: 743318

• GSTIN: 19AIKPG6980D1Z0

Please include “Privacy Policy Enquiry” in the subject line of your email. We will review your request and respond in accordance with applicable requirements.

17. Grievance and Complaints

If you have a concern about how Jewelix.co.in collects, uses, stores, or shares your personal information, you may contact us at jewelix13@gmail.com or call 9874353466.

Please provide sufficient details about your concern so that we can investigate it appropriately. We may request additional information when necessary to verify your identity or understand the issue.

We will review privacy complaints and take reasonable steps to address them in accordance with applicable law. Where relevant, you may also have the right to approach the competent authority or exercise other remedies available under applicable data protection laws.

18. Your Acknowledgement

By using Jewelix.co.in, you acknowledge that you have had the opportunity to read this Privacy Policy and understand how your information may be handled as described here.

This acknowledgement does not replace any consent that must be obtained separately under applicable law, nor does it remove any privacy rights available to you.

We appreciate your trust in Jewelix.co.in. Protecting customer information and providing a reliable shopping experience are important to us, and we aim to handle your personal information responsibly, transparently, and in accordance with applicable legal requirements.

Thank you for shopping with Jewelix.co.in.