Contact information

Welcome to Jewelix.co.in, your destination for jewellery and accessories that add beauty, elegance, and charm to everyday life. We believe that the right accessory can make every moment special, whether you are preparing for a celebration, attending a special event, or simply adding a stylish touch to your everyday look.

At Jewelix, customer satisfaction is important to us. We are committed to providing a smooth, convenient, and enjoyable shopping experience. If you have any questions about our products, orders, payments, shipping, returns, or any other matter related to your shopping experience, we are here to help.

We welcome your questions, suggestions, and feedback. Please feel free to contact us using the information provided below.

Get in Touch with Us

If you need assistance with your shopping experience at Jewelix.co.in, you can reach us through the following contact details.

Business Name: Jewelix.co.in

Email Address: jewelix13@gmail.com

Phone Number: +91 9874353466

Business Address:
Uttar Raipur, P.O. – Dakshin Raipur,
P.S. – Nodakhali, District – South 24 Parganas,
West Bengal, India

PIN Code: 743318

Business Category: Jewellery & Accessories

GST Identification Number: 19AIKPG6980D1Z0

For faster assistance, please include your order number, registered email address, or other relevant details when contacting us about an existing order.

Customer Support

We understand that customers may need assistance at different stages of their shopping journey. Our customer support team aims to provide helpful information and clear guidance to make your experience with Jewelix.co.in as convenient as possible.

You can contact us for assistance with the following matters.

1. Product Enquiries

If you have questions about any jewellery item or accessory available on our website, please email us with the product name or product link. We will do our best to provide the available information to help you make an informed purchasing decision.

We recommend reviewing the product description and images carefully before placing an order. If you need clarification about information displayed on a product page, please contact us before completing your purchase.

2. Order Assistance

If you have already placed an order and need help, please contact us with your order number and the email address or phone number associated with your purchase.

You can reach out to us regarding order confirmation, order details, order status, or other questions related to your purchase.

Providing accurate order information helps us identify your order and respond more efficiently.

3. Shipping and Delivery Questions

If you have questions about shipping, delivery timelines, or the status of your shipment, please contact us by email or phone.

Delivery times may vary depending on your location, courier availability, service conditions, and other logistical factors. We will provide assistance using the information available for your order.

Please note that estimated delivery dates are not guaranteed unless expressly stated otherwise in the applicable terms of your purchase.

4. Payment-Related Enquiries

If you experience an issue while making a payment or have a question about the payment method used for your order, please contact our support team.

When contacting us, mention the order number and a brief explanation of the issue. For your security, never share your complete card number, CVV, banking password, UPI PIN, OTP, or other confidential payment credentials.

5. Returns, Refunds, and Cancellations

If you need information about returning a product, requesting a refund, or cancelling an order, please refer to our applicable Return and Refund Policy and other relevant terms published on Jewelix.co.in.

If you still need assistance, contact us with your order details and a description of your request. Our team will review your enquiry according to the applicable policy and communicate the available next steps.

Returns, refunds, and cancellations are subject to the conditions and eligibility requirements stated in the relevant policy.

6. Damaged, Incorrect, or Missing Items

We want you to have a satisfactory shopping experience. If your order arrives damaged, contains an incorrect item, or appears to be missing an item, please contact us as soon as reasonably possible after delivery.

Include your order number and a clear description of the issue. Photographs of the received product, its packaging, and the shipping label may help us understand your concern.

We will review the information you provide and guide you through the appropriate process in accordance with our applicable policies.

7. Website Assistance

If you experience difficulty accessing our website, viewing a product, completing checkout, or submitting an order, please contact us.

If possible, mention the device and browser you are using and describe the issue you encountered. This information may help us understand the problem and provide suitable guidance.

How to Contact Us

For general enquiries, product questions, and order-related support, please use one of the following methods.

Email Support

Email: jewelix13@gmail.com

You can email us at any time to submit your enquiry. Please provide a clear subject line and enough information to help us understand your request.

Phone Support

Phone: +91 9874353466

You may call us for assistance with your shopping experience and other business-related enquiries, subject to availability.

Postal Address

Jewelix.co.in
Uttar Raipur, P.O. – Dakshin Raipur,
P.S. – Nodakhali, District – South 24 Parganas,
West Bengal – 743318, India.

Please use our postal address for relevant written correspondence. Contact us before sending any product return, as return instructions and the applicable return address may differ from our business address.

Our Customer Service Commitment

At Jewelix.co.in, we value the trust our customers place in us. We aim to make our customer service helpful, respectful, and transparent.

Our commitment includes the following principles:

  • Clear Communication: We aim to provide understandable information about our products, orders, and applicable policies.

  • Customer Assistance: We welcome genuine enquiries and will make reasonable efforts to guide customers through relevant issues.

  • Responsible Handling: We aim to review customer concerns using the details provided and the information available to us.

  • Privacy Awareness: We encourage customers to share only the information necessary to resolve their enquiries.

  • Continuous Improvement: Customer feedback helps us identify opportunities to improve our website, products, and shopping experience.

Although we strive to respond to every enquiry as efficiently as possible, response times may vary depending on the nature and volume of requests.

Response Time

We aim to respond to customer enquiries as soon as reasonably possible. The time required to respond may depend on the complexity of your question, the availability of order information, and the number of enquiries we receive.

For order-related matters, please include your order number in the subject line of your email. This can help us locate the relevant information more quickly.

If your concern requires additional verification or investigation, we may need further details before providing a complete response.

Please avoid sending multiple duplicate enquiries about the same issue within a short period, as doing so may make communication more difficult.

Suggested email subject lines:

  • Product Enquiry – Jewelix.co.in

  • Order Status – Order Number [Your Order Number]

  • Shipping Enquiry – Order Number [Your Order Number]

  • Return or Refund Request – Order Number [Your Order Number]

  • General Customer Support – Jewelix.co.in

Privacy and Protection of Your Information

Your privacy is important to us. When you contact Jewelix.co.in, please provide only the information reasonably necessary for us to understand and respond to your enquiry.

Information such as your name, contact details, order number, and a description of your concern may be needed to provide customer support.

Please do not send sensitive information such as passwords, OTPs, UPI PINs, complete payment card details, or banking credentials through email, telephone, or other customer support channels.

Any personal information submitted through our website or during customer communications will be handled in accordance with our Privacy Policy and applicable laws.

For additional information about how information is collected, used, and protected, please review the Privacy Policy published on Jewelix.co.in.

Feedback and Suggestions

We believe that customer feedback is valuable in improving the overall shopping experience.

If you have suggestions about our products, website, service, or the information available on our pages, we welcome your feedback.

You can send your suggestions to jewelix13@gmail.com. Please explain your idea or concern clearly so that we can understand it properly.

We appreciate customers who take the time to share constructive feedback and help us improve our services.

Frequently Asked Questions

1. How can I contact Jewelix.co.in?

You can contact us by email at jewelix13@gmail.com or by phone at +91 9874353466. You can also write to us at our registered business address in Uttar Raipur, South 24 Parganas, West Bengal.

2. How can I ask about a product?

Send us an email containing the product name or product link and your question. We will try to assist you using the available product information.

3. What should I include when asking about an order?

Please provide your order number and the email address or phone number associated with your purchase, along with a short explanation of your enquiry.

4. How do I request a return or refund?

Please review our Return and Refund Policy first. You can then contact us with your order number and the reason for your request. Eligibility and processing will be determined according to the applicable policy.

5. What should I do if I receive a damaged or incorrect product?

Contact us with your order number, a description of the issue, and supporting photographs where appropriate. We will review your concern and explain the next steps under our applicable policies.

6. Can I contact Jewelix.co.in about website problems?

Yes. If you encounter a website or checkout issue, email us with a description of the problem and, if possible, the device and browser you are using.

7. How long will it take to receive a response?

We aim to respond as soon as reasonably possible. Actual response times may vary depending on the nature of your enquiry and customer support availability.

Our Business Information

For transparency, our business contact information is provided below.

Website: Jewelix.co.in
Email: jewelix13@gmail.com
Phone: +91 9874353466
Address: Uttar Raipur, P.O. – Dakshin Raipur, P.S. – Nodakhali, District – South 24 Parganas, West Bengal, India – 743318
Business Category: Jewellery & Accessories
GSTIN: 19AIKPG6980D1Z0

Please ensure that you use the correct contact details when communicating with us about your order or shopping experience.

We Are Here to Help

Thank you for visiting Jewelix.co.in and considering us for your jewellery and accessories needs. We appreciate your interest in our store and the opportunity to assist you.

Whether you have a question before placing an order, need help with an existing purchase, or want to share feedback, we welcome your enquiry.

Please contact us at jewelix13@gmail.com or call +91 9874353466. We will make reasonable efforts to understand your concern and provide appropriate assistance.

Jewelix.co.in – Thank you for being a part of our journey.