Shipping policy

Effective Date: 26 October 2026

Welcome to Jewelix.co.in, your destination for stylish jewellery and accessories. We are committed to providing our customers with a smooth, reliable, and convenient shopping experience. This Shipping Policy explains how we process orders, arrange deliveries, communicate shipping updates, and handle situations such as delays, incorrect addresses, and unsuccessful delivery attempts.

By placing an order on our website, you agree to the terms outlined in this Shipping Policy. We encourage you to read this policy carefully before completing your purchase.

1. About Jewelix.co.in

Jewelix.co.in is an online store offering jewellery and accessories for customers who appreciate style, elegance, and everyday fashion. We aim to make online shopping convenient by providing clear order information and shipping updates wherever available.

Business Details:

• Website: https://Jewelix.co.in

• Business Name: Jewelix.co.in

• Email: jewelix13@gmail.com

• Contact Number: 9874353466

• Business Address: Uttar Raipur, P.O. Dakshin Raipur, P.S. Nodakhali, District South 24 Parganas, West Bengal, India

• PIN Code: 743318

• Business Category: Jewellery & Accessories

• GSTIN: 19AIKPG6980D1Z0

For questions about shipping, delivery, or an existing order, customers may contact us using the details provided above.

2. Order Processing Time

Order processing is the time required to receive, review, verify, prepare, and dispatch an order after it has been placed successfully on our website.

We aim to process orders as promptly as possible. Processing times may vary depending on product availability, order volume, payment confirmation, address verification, and other operational circumstances.

Orders are generally processed on business days. Orders placed on weekends, public holidays, or during periods of unusually high demand may require additional processing time.

Please note that order processing time is separate from shipping and delivery time. A shipping confirmation may be sent once the order has been dispatched, where such notifications are available.

If an order requires additional verification or clarification, processing may be delayed until the necessary information has been received.

3. Shipping Destinations

Jewelix.co.in intends to serve customers in locations supported by our available delivery and logistics partners.

Delivery availability depends on the destination PIN code, courier service coverage, product availability, and other logistical conditions. Customers should provide a complete and accurate delivery address, including the recipient's name, house or building number, street or locality, city, state, and PIN code.

Some remote areas, restricted locations, or PIN codes outside the serviceable network may not be eligible for delivery. If a delivery address cannot be served, we may contact the customer to discuss the available options.

International shipping is not guaranteed and will only be offered if it is explicitly available during checkout or confirmed by our customer support team.

4. Estimated Delivery Time

Delivery times depend on the destination, courier availability, order processing requirements, weather conditions, and other factors that may affect transportation.

The estimated delivery period, if displayed on the product page, checkout page, or order confirmation, should be treated as an approximate timeframe rather than a guaranteed delivery date unless explicitly stated otherwise.

Deliveries to major cities and well-connected locations may take less time than deliveries to remote areas. Unexpected circumstances, including transport disruptions, public holidays, severe weather, operational delays, or regional restrictions, may extend the estimated delivery period.

Customers should allow reasonable time for both order processing and transportation before reporting an order as delayed.

If your order has not arrived within the estimated timeframe provided at checkout or in your order communication, please contact us with your order number so we can review the available information and assist you.

5. Shipping Charges

Shipping charges, if applicable, will be communicated during checkout before the order is placed.

The total amount payable may include product prices, applicable taxes, shipping fees, and any other charges disclosed during the purchase process.

Shipping fees may vary according to the destination, order characteristics, delivery service, or promotional offers available at the time of purchase.

If free shipping is offered for a particular order, the applicable eligibility conditions will be displayed in the relevant offer or checkout information. Customers should review these conditions before completing their purchase.

Jewelix.co.in will not intentionally add undisclosed shipping charges to an order after checkout. Any additional payment requirement arising from an exceptional circumstance will be communicated to the customer for clarification before proceeding, where applicable.

6. Order Confirmation

After successfully placing an order, customers should review the order confirmation displayed on the website or received through the communication channel provided during checkout.

The confirmation may contain the order number, purchased products, quantity, shipping address, payment information, and total amount payable.

Customers should retain their order number for future reference and use it when contacting customer support.

An order confirmation indicates that the order has been received by our system. It does not necessarily mean that the order has already been dispatched.

If you notice an error in your order details, please contact us as soon as possible. We will review your request, but changes may not be possible once the order has been processed, packed, or dispatched.

7. Shipment Tracking

Where tracking facilities are available, customers may receive a tracking number or shipment tracking link after dispatch.

Tracking information can help customers view shipment progress and identify the latest status reported by the courier partner. Updates may not appear immediately after dispatch because courier systems can take time to register or update shipment details.

Customers should check their email, SMS messages, or other order communication channels for tracking information, where applicable.

If tracking details are unavailable, appear incorrect, or have not been updated for an extended period, please contact Jewelix.co.in with your order number. We will review the available information and provide assistance where possible.

The availability and frequency of tracking updates depend on the logistics provider.

8. Cash on Delivery and Prepaid Orders

Jewelix.co.in may offer prepaid payment methods or Cash on Delivery (COD), depending on the options displayed at checkout.

For prepaid orders, processing may begin after the payment has been successfully confirmed.

For COD orders, customers should provide a valid contact number and ensure that someone is available to receive the shipment and pay the amount due at delivery.

COD availability may depend on the destination PIN code, courier coverage, order eligibility, and other operational conditions. If COD is unavailable for a particular order, customers may select another payment method displayed during checkout.

Customers are requested to place orders responsibly and accept deliveries they have intentionally requested. Repeated unsuccessful delivery attempts or refusal to accept an order may affect the handling of future orders, subject to applicable law and our published policies.

9. Accurate Shipping Address and Contact Details

Customers are responsible for entering complete and accurate shipping information during checkout.

Before submitting an order, please verify the following details:

• Recipient's full name.

• House number, building name, street, or locality.

• Village, town, or city.

• District and state.

• Correct PIN code.

• Active mobile number and email address, where requested.

An incomplete or incorrect address may result in delivery delays, failed delivery attempts, or the return of a shipment to the sender.

If you need to correct your address after placing an order, contact us immediately at jewelix13@gmail.com or 9874353466.

We will try to assist with address corrections where possible. However, we cannot guarantee that a change can be made after dispatch or after the courier has begun its delivery process.

10. Delayed Shipments

Although we aim to dispatch and deliver orders within the communicated timeframe, delays can occasionally occur.

Possible causes include:

• High order volumes during sales or festive seasons.

• Courier capacity limitations.

• Severe weather or natural disruptions.

• Transport delays or route restrictions.

• Incorrect or incomplete address information.

• Local holidays or service interruptions.

• Security checks or other operational requirements.

If your shipment is delayed, please check the latest available tracking information first. If the delivery remains pending beyond the estimated timeframe, contact our support team.

We will make reasonable efforts to review the shipment status and help you understand the next available steps. Actual resolution times may depend on the courier partner and the circumstances of the delay.

11. Failed Delivery Attempts

A delivery attempt may fail if the recipient is unavailable, the address is difficult to locate, contact details are incorrect, access to the premises is restricted, or the recipient cannot complete the delivery process.

If a courier partner provides another delivery attempt, customers should follow the instructions communicated by the courier.

Please ensure that your phone is reachable and that the recipient is prepared to receive the shipment. For COD orders, the required payment should be available at delivery.

If the shipment is returned to us following unsuccessful delivery attempts, we will review the circumstances and contact the customer where appropriate.

Any refund, cancellation, or reshipment request will be handled according to our applicable Return & Refund Policy and the circumstances of the order.

12. Damaged Packages or Missing Items

We take customer concerns about damaged packages and missing products seriously.

If your parcel arrives visibly damaged, appears to have been opened, or contains an incorrect or missing item, please contact us as soon as reasonably possible after delivery.

To help us review the matter, provide:

• Your order number.

• A description of the issue.

• Clear photographs of the outer packaging and shipping label, where available.

• Photographs of the received product and packaging, where relevant.

• Any additional information reasonably required to investigate the concern.

Please retain the original packaging and relevant shipping materials until the issue has been reviewed.

We will assess the information provided and explain the available resolution in accordance with our Return & Refund Policy and applicable consumer protection requirements.

Photographs and supporting information help with verification, but customers will not be denied statutory rights merely because a particular type of photograph is unavailable.

13. Incorrect Product Received

If you receive a product that differs from the item you ordered, please contact us promptly at jewelix13@gmail.com.

Include your order number, a description of the discrepancy, and photographs of the received item and packaging if available.

Our team will review the order details and determine the appropriate next steps under the applicable return, replacement, or refund terms.

Please avoid disposing of the packaging or sending the item back without first receiving instructions from our support team, unless a different process is required by applicable law.

We aim to handle such concerns fairly and in accordance with our published policies.

14. Lost Shipments

If your order appears to be lost in transit, please contact us with your order number and the latest tracking information, if available.

We may need to request an investigation or status confirmation from the courier partner before determining the next steps.

The time required to investigate a missing shipment may vary according to the logistics provider and the circumstances of the delivery.

We will communicate the available findings and applicable resolution options once sufficient information has been obtained.

Any replacement or refund will be handled in accordance with the circumstances of the case, our applicable policies, and relevant legal requirements.

15. Order Cancellation and Shipping

If you wish to cancel an order, please contact us as soon as possible and provide your order number.

Cancellation requests are easier to process before an order has been packed or dispatched. Once a shipment has left our facility or entered the courier network, cancellation may no longer be possible through the original order process.

Where cancellation cannot be completed before dispatch, customers should contact our support team for guidance regarding the applicable return or refund procedure.

Approved cancellations and refunds will be handled according to our Return & Refund Policy, the payment method used, and applicable law.

Nothing in this section limits any cancellation or refund rights that customers may have under applicable law.

16. Delivery Inspection

Upon receiving your parcel, we recommend checking the package and confirming that the items received correspond to your order.

If you identify damage, a missing item, or an incorrect product, contact us promptly so that the matter can be reviewed.

For jewellery and accessories, please handle the products carefully and retain relevant packaging until you are satisfied that the order has been received correctly.

Product care instructions, where provided, should be followed to help maintain the item's appearance and condition.

Inspection at delivery is recommended for convenience but does not waive any consumer rights available under applicable law.

17. Communication and Customer Support

We aim to provide clear and helpful communication about shipping-related questions.

For assistance with an order, shipping delay, tracking issue, incorrect address, damaged parcel, or delivery concern, contact us using the following details:

Website: https://Jewelix.co.in

Email: jewelix13@gmail.com

Phone: 9874353466

Postal Address: Uttar Raipur, P.O. Dakshin Raipur, P.S. Nodakhali, District South 24 Parganas, West Bengal, India – 743318.

When contacting us, include your order number and a concise description of your concern. Please do not send passwords, full payment card details, or other unnecessary sensitive information.

We will review your request and respond as soon as reasonably possible.

18. Third-Party Courier Partners

Orders may be transported by independent courier companies or logistics service providers.

These providers may operate their own tracking systems, delivery schedules, service areas, and delivery procedures. Their operational limitations may affect shipment timing and tracking updates.

Jewelix.co.in will make reasonable efforts to assist customers with shipping issues relating to orders placed through our website. However, some matters may require coordination with the courier partner.

Nothing in this policy excludes responsibilities that cannot lawfully be excluded under applicable law.

19. Force Majeure and Unforeseen Events

Delivery may be delayed or interrupted by circumstances beyond our reasonable control, including natural disasters, floods, severe weather, public emergencies, government restrictions, strikes, transport interruptions, or other unforeseen events.

In such circumstances, we will make reasonable efforts to communicate material updates where possible and assist customers with available options.

Delivery estimates may be revised when these events materially affect transportation or order fulfilment.

This provision does not remove any obligations or consumer rights that cannot lawfully be excluded or limited.

20. Privacy of Shipping Information

We use the shipping information supplied by customers to process orders, arrange deliveries, communicate order updates, provide customer support, and meet applicable legal obligations.

Relevant information may be shared with courier companies, logistics providers, payment service providers, or other service providers where reasonably necessary to complete the transaction or fulfil legal requirements.

We aim to handle personal information in accordance with our Privacy Policy and applicable data protection laws.

Customers should ensure that the contact details they provide are accurate and belong to them or are authorized for use in connection with the delivery.

21. Changes to This Shipping Policy

Jewelix.co.in reserves the right to update or revise this Shipping Policy when necessary to reflect changes in business operations, delivery arrangements, legal requirements, or customer service procedures.

Any revised version will be published on this page with an updated effective date where appropriate.

Customers are encouraged to review this page periodically to remain informed about our shipping terms.

Changes will be applied subject to applicable law and any requirements governing orders already placed.

22. Governing Law and Consumer Rights

This Shipping Policy is intended to be read together with our Terms of Service, Return & Refund Policy, Privacy Policy, and other applicable website policies.

The policy will be interpreted in accordance with the laws applicable in India, subject to mandatory consumer protection requirements and the jurisdiction of competent authorities.

If any provision of this policy is found to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Nothing in this Shipping Policy is intended to exclude or restrict any mandatory rights or remedies available to consumers under applicable Indian law.

23. Contact Us

If you have any questions about this Shipping Policy or need assistance with a shipment, please contact Jewelix.co.in.

Jewelix.co.in – Customer Support

• Email: jewelix13@gmail.com

• Phone: 9874353466

• Address: Uttar Raipur, P.O. Dakshin Raipur, P.S. Nodakhali, District South 24 Parganas, West Bengal, India – 743318

• GSTIN: 19AIKPG6980D1Z0

• Website: https://Jewelix.co.in

Thank you for shopping with Jewelix.co.in. We appreciate your trust in our jewellery and accessories collection and look forward to providing you with a convenient shopping experience.

Jewelix.co.in – Style, Elegance, and Convenience in Every Order.